Privacy Policy

Last updated: May 12, 2026

Artevaris ('we', 'our', or 'us') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website artevaris.com and purchasing from our store, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, password (encrypted)
• Purchase information: Billing address, shipping address, payment method details (processed securely — we do not store card numbers)
• Communications: Messages sent via our contact form, email correspondence, and customer service interactions
• Custom order requests: Specifications, preferences, and files you share when requesting custom or personalized items

Information Collected Automatically

• Usage data: Pages visited, time spent on site, links clicked, search queries
• Device information: IP address, browser type, operating system, referring URL
• Cookies and tracking: We use cookies to remember your preferences and improve your experience. See our Cookie Policy for full details

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including communicating with artisans on your behalf
• Send order confirmations, shipping notifications, and tracking information
• Respond to your customer service inquiries and custom order requests
• Send promotional emails about new products, artisans, and offers (only if you have opted in)
• Improve our website, product selection, and customer experience
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Legal Basis for Processing (EU/UK)

For users in the European Union and United Kingdom, we process your personal data on the following legal bases:

• Contract performance: Processing your order and providing the services you requested
• Legitimate interest: Improving our services, preventing fraud, and communicating with you about your order
• Consent: Sending marketing communications (you may withdraw consent at any time)
• Legal obligation: Complying with tax, accounting, and other applicable laws

4. How We Share Your Information

We do not sell your personal information. We share your data only with the following categories of third parties, and only to the extent necessary:

• Artisan partners: Your name and shipping address are shared with the artisan fulfilling your order
• Shipping carriers: DHL, FedEx, and other carriers receive your name and delivery address
• Payment processors: Shopify Payments, PayPal, Stripe — they process transactions under their own privacy policies
• Analytics providers: Google Analytics (anonymized), for understanding site usage
• Email service providers: For sending transactional and marketing emails

5. Cookies

We use essential, functional, and analytical cookies. You can manage your cookie preferences at any time through our cookie consent banner or your browser settings. For full details, see our Cookie Policy.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Order and account data: 7 years (for legal and tax compliance)
• Marketing preferences: Until you unsubscribe or request deletion
• Customer service communications: 3 years
• Analytics data: 26 months (Google Analytics default)

7. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Right to access: Request a copy of the data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: Ask us to limit how we use your data
• Right to portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interest or for direct marketing
• Right to withdraw consent: For marketing emails, unsubscribe at any time via the link in any email

To exercise any of these rights, contact us at privacy@artevaris.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure password hashing, and access controls. Our store is hosted on Shopify, which maintains SOC 2 Type II certification and PCI DSS compliance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Artevaris is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the 'Last updated' date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Artevaris
Email: privacy@artevaris.com
Website: artevaris.com/pages/contact-us