Customer Service
Our customer service team is here to help you before, during, and after your purchase. Whether you have a question about a product, need help tracking an order, or want to discuss a custom commission — we are a real team of real people who love what we do.
How to Reach Us
For all enquiries: support@artevaris.com
For returns: returns@artevaris.com
Response time: We respond to all emails within 2 business days, Monday to Friday.
Contact Form
Prefer to use a form? Visit our Contact page and submit your message directly. Include your order number if your enquiry is about an existing order.
What We Can Help With
- Product questions — materials, dimensions, care instructions, availability
- Order tracking — real-time shipment status and delivery estimates
- Custom orders — connecting you with artisans for bespoke commissions
- Returns & refunds — approving returns, sending return instructions, processing refunds
- Damaged items — resolving issues with items damaged in transit
- Account assistance — login issues, order history, saved items
Before You Contact Us
You may find your answer faster in one of our help resources:
- FAQ — answers to our most common questions
- Shipping Information — delivery times, tracking, customs
- Returns & Refunds — our return policy and process
- Custom Orders — how to commission a personalised piece
Our Commitment to You
At Artevaris, customer satisfaction is not a department — it is a value. We will always be honest with you about what we can and cannot do. If something goes wrong, we take responsibility. We are not here to process tickets; we are here to ensure that every Artevaris experience is as exceptional as the products we sell.